Dear Sir,
CPU of PROD APP server 0064 was 100% occupied on latest three Thursday, more than 95% CPU is occupied by two rundll32.exe. Users’ login and CMS(Our Application Name) performance is affected.
According to the investigation by Windows team, the rundll32.exe is running with our login ID v040, and using by printer “HP Universal Printing PCL 6” that installed as default printer. However, this issue was started at 2012/2/29 19:15 CET time, seems like we couldn’t login and no user could trigger the event at that time.
In order to avoid the same issue in the future, it is really important to find the root cause. I would really appriciate if you please help us.
We really appreciate your support.
Screen shot is attached for referance.
Thanks
Adeel Imtiaz