Hi all,
We have an RDS farm to allow some external staff to connect in, via a UAG to a few apps. For some reason the service stopped working, and now when we try to connect inbound from the internet, users see a black screen and the request times out. Connecting from the LAN it works fine.
The UAG seems fine (no authentication issue and desktop list populates in the horizon client). The error logs on the client machine (from appdata and \VDM folder) show a mix of errors as below (grouped).
We've tried using different protocol (in its working state PCoIP was the display protocol on the host), recovering the farm, restarting services, upgrading vmware tools etc to no avail.
Any suggestions on these? A google suggests that there's an AD issue looking up the computer account, and yes, I've read the vmware KB https://kb.vmware.com/s/article/2083784 - any other ideas!!??
2020-04-07T14:15:52.958+00:00 ERROR (453C) [WinCDK] PartnerAppMgr::ChannelAddRef : No shared memory channel. Horizon client service may be down.
2020-04-07T14:15:34.064+00:00 ERROR (453C) [WinCDK] USBDevices::FreeEnumData : CdkViewUsb failed to free enumeration. The reason is 'ViewUsbStatus_BadHandle'. The broker is 'smartext.uk.thalesgroup.com'. The desktop is 'CalculatorTest'.
2020-04-07T14:15:52.201+00:00 ERROR (453C) [libcdk] CdkClientInfo_GetMachineDistinguishedName: GetComputerObjectNameW failed with code: 0x00000547.
2020-04-07T14:15:52.201+00:00 ERROR (453C) [libcdk] CdkClientInfo_GetLoggedOnFQDN: GetUserNameEx failed with code: 0x00000534.
020-04-07T14:15:10.956+01:00 ERROR (4C54-9B38) <NodeManagerWatcher> [vmware-remotemks] Failed to initiate shared memory over RPC, server initiate failed. 1722 (The RPC server is unavailable.)
2020-04-07T14:15:10.956+01:00 WARN (4C54-9B38) <NodeManagerWatcher> [vmware-remotemks] CORE::SharedMemChannel::Connect(): Channel (null) (0x0000000000000000): SharedMem Connect to SessionClient FAILED: RPC initiated sharedmem connect failed, reason=hostUnreachable
2020-04-07T14:15:11.456+01:00 ERROR (4C54-99A4) <39332> [vmware-remotemks] HccChannelPlugin::ChannelAddRef: No shared memory channel. Horizon client service may be down.
2020-04-07T14:15:11.456+01:00 ERROR (4C54-99A4) <39332> [vmware-remotemks] HccChannelPlugin::GetControllerMessageQueues: ChannelAddRef failed!
2020-04-07T14:15:11.956+01:00 ERROR (4C54-99A4) <39332> [vmware-remotemks] HccChannelPlugin::ChannelAddRef: No shared memory channel. Horizon client service may be down.
2020-04-07T14:15:11.956+01:00 ERROR (4C54-99A4) <39332> [vmware-remotemks] HccChannelPlugin::SendToAllControllers: ChannelAddRef failed!
2020-04-07T14:13:02.362+01:00 ERROR (7348-6F1C) <28444> [vmware-remotemks] HccChannelPlugin::ChannelAddRef: No shared memory channel. Horizon client service may be down.
2020-04-07T14:13:02.362+01:00 ERROR (7348-6F1C) <28444> [vmware-remotemks] HccChannelPlugin::GetControllerMessageQueues: ChannelAddRef failed!
2020-04-07T14:13:02.862+01:00 ERROR (7348-6F1C) <28444> [vmware-remotemks] HccChannelPlugin::ChannelAddRef: No shared memory channel. Horizon client service may be down.