Just wondering if anyone else has run into this issue... I'm working with a customer to troubleshoot an issue with a packaged instance of GroupWise 8.0.2 under ThinApp 4.6.1 with Office 2007 installed locally. The issue is with Office document attachments. GroupWise seems to recognize the file associations just fine (icons look good and everything) but when attempting to open a DOCX attachment for example, the Windows Installer (msiexec.exe) starts running and then closes a few seconds later and nothing else happens. The event log shows:
Event Source: MsiInstaller
Event ID: 1004
Description: Detection of product '{90120000-0011-0000-0000-0000000FF1CE}', feature 'WORDFiles', component '{14C433EF-EDDA-4118-9944-1C3D937640A3}' failed. The resource 'HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0\User Settings\Word_Core\Count' does not exist.
We're having no other issues with the locally installed Office 2007 or other types of attachments, such as PDFs.
I tried rebuilding the package with "%Local AppData%\Temp\XPgrpwise" set to Merged isolation mode, but that didn't make any difference.